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Service Is Our #1 Priority

If you run into a problem, have a question, or just need some advice, open a support ticket from your site and we will respond within 24 hours (and usually much faster!)

If you prefer to talk, we'll be glad to schedule a call.

When you purchase a site, your Home page will contain step-by-step instructions on how to proceed.

Our extensive User Guide is a great resource for learning how to use TroopWebHost.

Video tutorials show how to use the TroopWebHost mobile app.

You can view enhancements requested by other TroopWebHost subscribers and vote for your favorites!

Every month we release improvements to our software which we document in our monthly newsletter.  These enhancements often reflect updates to the BSA program, including revised rank and merit badge requirements.

The TroopWebHost User Forum lets you share your thoughts with Scouters around the world who also use TroopWebHost.

If you are not currently a TroopWebHost subscriber, please send your questions, suggestions, and concerns to us at CustomerSupport@TroopWebHost.com.

You'll find our privacy statement here.

We live and work in the Eastern time zone.  Here's our mailing address:

Web Host Services LLC
P.O. Box 882
Sarasota, FL   34230-0882


Our History

John Corning
John Corning

In 2007, as Treasurer of Troop 119 of Fort Myers, Florida, John Corning needed a better way to keep track of scout accounts and the troop checking account.  He realized that the accounting information was dependent not only on an up-to-date membership list, but also on the schedule of campouts and other events, which in turn drove credits earned toward advancement.

What was needed was a comprehensive solution that linked all of this interconnected data, and allowed all members of Troop 119 to easily access and share information.

That comprehensive solution became TroopWebHost.  We began marketing the service in 2009.  We are pleased to report that over 2,200 scouting units now use our software.  More than 1,100 of them have been TroopWebHost subscribers for 5 years or longer.

We respond promptly to your emails at CustomerSupport@TroopWebHost.com.


Our Hosting Platform

John Corning

TroopWebHost runs on two dedicated servers located in a secure data center in Lansing, Michigan, managed by a company called LiquidWeb.  Both servers run the Windows Server 2019 operating system, which is kept up to date by LiquidWeb.  We have been with LiquidWeb for over a decade.  They are a stable, reliable company.

One server is dedicated to running MS SQL Server database operations.  The other is a web server.  Each server has four 480GB SSD drives in a RAID 1+0 configuration for its primary storage.  If an SSD drive fails, it will be replaced by LiquidWeb with no data loss.

We backup both servers to the D: drive on each machine.  Those backups, in turn, are each backed up to two off-site locations.  One of those is controlled by LiquidWeb, and can be used by them to do a "bare metal restore" if we had a catastrophic failure.  The other offsite backup is an independent cloud backup service that we would rely on if anything happened to LiquidWeb.

We backup our software as well as our data, so we can do a full restore to a new server if necessary.

We routinely upgrade our servers to ensure we have new, state-of-the-art machines with plenty of capacity.  We have never gone more than six years between server upgrades.

We use Microsoft Azure Cloud storage for photos and documents.  We use their geographic redundancy option which stores two copies of each file in each of two geographically distant data centers.

Your TroopWebHost site is safe and secure.


Our Troop is in the process of setting up TWH and cannot say enough good things about the support provided.  I've been asking a million questions and they are all very patiently and extremely promptly responded to and addressed.  The customer support has been absolutely amazing.  I wish other companies were half as responsive.  TWH is always very quick to respond and provide any help I need.  The product is wonderful but it's taking me a bit to learn some of the details but the fantastic User Guide and support team have made this process a lot easier.  Thanks for all that you do!
- Agata Steenken, Advancement Chair, Troop 278, Phoenix, Arizona
Just want to say how much I appreciate the support so far as I've gotten the Troop up and running on the new site.  You have all been fantastic and very responsive!
- Dan Brace, Committee Chair, Troop 1100, Burke, Virginia
I deeply appreciate your always prompt consideration of helping the front line of TWH advocacy admins like in Hanover 563 supporting our Troop Scouts and their families. As a mobile app implementation update starting with the 2022 Webelos additions, our Troop's TWH implementation strategy will move to "mobile first", given our latest usage statistics, deep wealth of TWH user training videos, and superior user interface the mobile app offers our Troop community.
- Scott Aamodt, Webmaster, Troop 563, Hanover, Minnesota
TWH has always been prompt and helpful to me ever since we become a part of the "family".
- Susan Marie Newsom, Treasurer, Troop 191, Lake Dallas, Texas
I have read through the whole user manual and am very impressed with how informative it is!  I'm also very impressed with the features and tools available on the site.  You have a great product here.
- Naomi Davidson, Webmaster, Troop 1498, Sequim, Washington
Thank you for always being so responsive!  I'm really impressed with your organization.
- Caroline Nelson, Treasurer, Troop 157, Tucson, Arizona
TWH is a pleasure to work with.  Always polite, knowledgeable and thorough.
- Kathryn Gibson, Advancement Chair, Troop 358, Zionsville, Indiana
Your customer service is AMAZING!
- Lisa Nelson, Troop 475 Brush Prairie, Washington
You impress me every time I have a question, if it's not already available (like it usually is, i just dont know what I'm searching for) then you are already working on it!
- Jack Scogin, Jr, Scoutmaster, Troop 1865, Independence, Missouri
TWH is awesome. The more features we use, the more we enjoy it. Thanks for all the time, effort, and thought you put into helping these scout units.
- Larry Stark, Scoutmaster, Troop 730, Newbury Park, California
John Corning is so responsive!  And I'm always pushing the envelope and he's frequently made some custom changes to TWH to accommodate what i was hoping to do.  Also like their feature-request community where you can vote on features you'd most like to see him work on.  New features come out every month it seems, and that's great to see.
- John Kluchka, Advancement Coordinator, Troop 342, Eden Prairie, Minnesota
I really appreciate all of the timely support that I have received since moving over to TWH earlier this year.  I wish all my software vendors could give such fantastic tech support and fast turnaround times.
- Scott Vogel, Committee Chairman, Troop 405, Bentonville, Arkansas
John is always quick to respond to questions and has addressed issues in a timely manner.  Thank you for providing this service.
- P. Shawn Faherty, Webmaster, Troop 26, Stafford, Virginia
I wanted to THANK YOU for the prompt and sincere response to my questions.  Itís refreshing to get that type of response from a service provider.  Your answer was prompt, honest, and just what I needed to feel more comfortable with our decision to select Troop Web Host as our provider.
- Jeff Tate, Treasurer, Troop 121, Shippensburg, Pennsylvania
I've never tried to do anything like putting together a website, but TroopWebHost made it easy, and the staff were always available with a quick email when I ran into problems.  The organization features are terrific, from the emails to the advancement tracking.  I highly recommend TroopWebHost!
- Vivian Haussermann, Committee, Crew 333, Marin County, California
From the first day we signed up with TWH, we knew we made the right decision.  We still aren't using the site to its fullest potential, but we are getting there slowly but surely.  What we are using: demographics, advancement, communication, calendar (we loooove the calendar!!), attendance - has been really great for us.  We are very happy so far, thank you.
- Adam Fumia, Treasurer, Troop 1, Hopedale, Massachusetts
If you are considering troop management options look no further than TWH. You will quickly discover this system was designed from the ground up by a team of seasoned scouters with decades of scouting experience.

Their user guide is one of the most intuitive guides Iíve ever used. Parents and scouts can easily find and execute what they need. The user guide provides another major advantage - trouble-free transition from outgoing volunteers to new ones. This makes recruiting and training adult volunteers so much easier. Parents, leaders and scouts really appreciate that they spend more time scouting and less time tracking down details and sending emails.

Even though TWH supports well over a thousand scouting groups they are quick to respond to questions and always take our inputs seriously. Continuous improvement is central to TWH as they release and communicate enhancements every month. Recently they introduced a feature that allows electronic permission waivers without any extra effort from our troop. This free enhancement saved us $150 we were paying to outsource the same kind of electronic waivers.

TWH is a top-notch system that provides excellent value for our troop. We are confident our system will deliver a consistent solution for all our troop members that follow.

- Greg Mills, Committee Vice Chairman, Troop 325, Raleigh, North Carolina


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Also available from TroopWebHost

for Cub Scouts
Cub Scout Pack Management Software
for Girl Scouts
Girl Scout Unit Management Software